VMware AV Engineer in Sofia, Bulgaria

Skills and Expertise:

  1. Responsible for the analysis, evaluation of existing services/technologies as well as the recommendation of additions, improvements, and changes in AV services

  2. Strong interest in emerging technology. Ability to understand new technology concepts, conduct proof of concepts, designing and implementing pilot programs

  3. Experience with managing large scale AV deployments and design. Manage multiple projects within the budgeted cost & schedule and ensure that the quality of the delivered systems are maintained

  4. Understand the key Stages in a Project life cycle and their interdependencies in order to efficiently schedule work

  5. Design skills and deployment experience with AV technologies such as room control, room automation, video conferencing, audio processors and digital signage

Liaison with other internal departments, clients and contractors ensuring that they know what is needed from them and what we need to deliver to them

  1. Liaison with AV vendors during trouble determination, evaluation, and resolution and processes all repair orders accurately and quickly to ensure technician response. Escalates issues and tracks service requests and repairs through resolution

  2. Has strong analytical skills and ability to carry our root cause analysis and manage mitigation actions

  3. Prepares and presents cost initiatives through ROI and business case analysis

  4. Maintains configuration control records, and maintains equipment hardware and software inventory

Control and maintain the necessary project documentation in associated job files

  1. Highly experienced in larger enterprise environments, with demonstrated experience in customer facilitation and collaboration

  2. Superior presentation and communication skills (written and oral)

  3. Expert with Crestron, Polycom, Extron products

  4. Expert certifications a plus

  5. Performs other duties as assigned/ required

List of Experience:

  1. 6-8 years of experience with AV and preferably working with a global infrastructure/ engineering team

  2. Ability to provide consultancy in the Unified Communications and Collaborations services area as a subject matter expert for regular operations and projects

  3. In-depth knowledge in the area of Lync 2010/2013/Skype for Business product, operational activities and engineering

  4. Provide guidance and leadership to Tier 1 and 2 operational support teams with the resolution of advanced UC&C

  5. Solid understanding of supporting, managing, engineering AV systems

  6. Have a high level of computer literacy including Microsoft Project, Excel and Word. Office 365 experience

  7. Experience with networked AV technology

  8. Solid troubleshooting, communications skills and customer focused essential

  9. Independence and ownership: work with a minimum of direct supervision or guidance from others

  10. Be highly organised, flexible and able to approach different types of tasks during the working day

  11. Be able to understand and communicate project budgets and schedules

  12. Methodical, structured and self-motivated with excellent organisational and communication skills

  13. The ability to prioritise and work under pressure is essential

  14. Have a valid passport

Minimum Education Qualification Requirements:

Bachelor’s Degree in Computer Science, Business Administration, Information Systems, or equivalent combination of education and experience is required.

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.