Sensata Technologies, Inc. Customer Service Specialist in Sofia, Bulgaria
Provide exceptional customer service by assessing customer requirements and utilizing Sensata service programs to drive customer satisfaction
Primary responsibilities include:
Provide exceptional customer service by assessing customer requirements and utilizing Sensata service programs to drive customer satisfaction.
Responsible for addressing any gaps in orders patterns to ensure compliance with contractual requirements and work with the necessary departments to address any non-compliance issues.
Negotiate non-contractual customer requests as it relates to lead-time and expedited freight.
Work with planning teams at the manufacturing sites to ensure customer satisfaction as it relates to meeting/exceeding customer order requirements.
Monitor and assist the shipping warehouses with order shipment related issues to ensure proper processing of customer orders. Communicate with Customers process improvements related to their order and processing patterns.
Work with Finance and Accounting departments to assist and help with invoice and overdue payment related issues.
Participate in meeting monthly line loads and quarterly Net Revenue goals based on Business Unit. Provide critical customer account feedback as it relates to short term line loading.
Work with the Product Development teams on the introduction of new products.
Customers main point of contact - maintain proactive communication, act on customers enquiries in a timely and quality manner, follow-up on delivery, quality or payment issues;
Communicating internally and with the customers to identify alternatives for production and delivery when unable to meet the expected deadlines and negotiate these with the customers to get to a win-win resolution;
Monitor and coordinate with the internal units the progress of the production and shipment process; Proactively follow-up with the customers on a regular base about the progress with their orders;
Validate the available quantities on stock, required time to produce and deliver and agree with the customers the quantities to be produced, shipment methods and delivery times;
Keep track on the shipments status to guarantee timely delivery to the customers; Identify and apply alternative shipment plans in case of delays, considering the times in transit and warehouse;
Inform in a timely manner the internal units for potential delays in the production and/or delivery;
Maintain the database and prepare reports to summarize the customers’ activities, forecasts, inquires and issues;
Bachelors degree in technical or business related field;
2-3 years Customer Service experience (in a manufacturing environment preferred);
Experience in a fast moving, high growth, global and innovative environment;
Proficiency with MS Office - strong knowledge in working with MS Excel. Experience with ERP planning systems is a plus;
Excellent written and verbal command in English language
Excellent communication skills for interfacing with customers, managers and business partners
Strong analytical strategic and problem solving skills - ability to analyze, determine root cause and resolve customer issues.
Conflict resolution skills able to handle complaints, settle disputes, and grievances and conflicts through negotiating with customers and internal departments.
Demonstrated ability to accept new ideas, engage in both critical and systemic thinking
Ability to evaluate relevant information to determine compliance with standards.
Strong organization, planning and time management skills to achieve results.
Strong personal and professional ethical values and integrity
Diligent, punctual, very well organized;
Team player able to work in a dynamic multitasking environment under pressure.
Our employees are the reason we have been successful in the past and the reason we will be successful in the future. Employees’ skills, talents and work ethic have defined the business and will shape our collective future.
Our Vision is to be:
A world leader and early innovator in mission-critical sensors and electrical protection
Satisfying the world’s growing need for safety, energy efficiency and a clean environment
A partner, employer, and neighbor of choice.
NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type FIND JOBS in the Workday search bar.
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Sensata Technologies is one of the world's leading suppliers of sensing, electrical protection, control and power management solutions. Sensata's products improve safety, efficiency and comfort for millions of people every day in automotive, appliance, aircraft, industrial, military, heavy vehicle, heating, air-conditioning and ventilation, data, telecommunications, recreational vehicle and marine applications.
We are a rapidly growing company with $3 billion in annual revenues, operations and business centers in 13 countries and more than 20,000 employees worldwide, including 900 people in mostly engineering, business development and corporate support roles at our U.S. headquarters in Attleboro, MA.
We pride ourselves on being a leading global company with strong, local decision making and innovative complex products that make a real difference. We have a reputation for unwavering integrity and offer global exposure to world-class talent and significant personal growth and development opportunities.
Note to applicants for positions in the United States:
Sensata is an Equal Employment Opportunity (EEO) / Affirmative Action (AA) /Minorities/Females/Protected Veterans/Disabled Employer.
Sensata uses E-Verify to confirm the employment eligibility of all newly hired employees.