VMware Enterprise Telecom Engineer in Sofia, Bulgaria

VMware is looking for an Enterprise Telecom Engineer. The role will be responsible for the Mobile Phone Carrier relationships and management of spend, features and contracts of the same. The qualified candidate will be part of VMWare End User Services growing Device Services team and will be working with some great minds of the End User Computing Division.

Position Description

Enterprise Telecom Engineer will have global ownership of all corporate mobile lines of VMware and will work with our global Telecom Expense Management team. Other primary responsibilities will include, device rollout, inventory, billing, procurement process and lifecycle inventory responsibilities.

Primary Responsibilities:

  • Own mobile wireless policy, acceptable usage policy guidelines, recommend changes

  • Assist in RFP and contract negotiations process when necessary

  • Educate users while traveling on ways to best lower their mobile bill, create KB articles as required

  • Make recommendations to mobile wireless contracts or internal policies where necessary

  • Distribution and process improvement of mobile devices to company employees

  • Monthly Top 20 Reporting for: Top 20 Roaming, Toll, Data, Premium Features & others

  • Monthly Analysis for all carriers and trending data such as # of users, Minutes, toll, roaming, equipment costs and cost per minute and others

  • Processing transfer of liabilities and port requests from other carriers

  • Processing defective devices for warranty replacement

  • Maintaining up to date inventory of devices and accurate records of devices distributed to employees

  • Monthly audit of bills from all carriers and proof for accuracy, call in as necessary to make changes, correct billing errors, add features, change rate plans, features, etc.

  • Knowledge of indoor antenna systems to enhance cellular reach a plus

Position Requirements, Skills and Abilities:

  • Strong customer service orientation

  • Strong understanding of mobile device operating systems (iOS, Android and Windows)

  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks under littler supervision; experience working in a team-oriented, collaborative environment

  • Knowledge regarding emerging mobile technologies and security

  • Ability to work on multiple projects concurrently

  • Manage large-scale device deployments

  • Train end users and support teams on device technology

  • Consult with business unit systems groups on their mobile strategy and contributing to creating solutions for their mobile needs

  • Ability to develop and organize written documentation and procedures

  • Understanding of project governance, compliance, audit, and risk management principles

  • Ability to work well in team environments

  • Other duties assigned as needed

Certifications:

AirWatch Certified Professional a Plus

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.