IHG Guest Service Manager - InterContinental Sofia in Sofia, Bulgaria


At InterContinental ® Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Join us as Guest Service Manager at InterContinental Sofia located in the city center of Bulgaria's capital. You will have ambition, talent and obviously, some key skills to be at the forefront of our friendly and professional Reception team. Your key focus within this role will be to manage all aspects at the Reception Desk (for example guest registration, business centre, telephone services, and guest reservations) to deliver a guest experience that is unique and brings the brand to life.

Key Responsibilities:

  • Oversees the operations at the hotel reception desk and manages the tasks and responsibilities of the reception team.

  • Reports directly into and communicates with the Front Office Manager on all matters pertaining to the reception operations.

  • Ensures staff is properly trained on systems, security and cash handling procedures, and service and quality standards.

  • Ensures reception staff provides guests with prompt service, professional attention and personal recognition.

  • Ensures guests are greeted upon arrival and makes time to interact effectively with guests. Responds appropriately to guest complaints, solicits feedback and builds relationships to drive continuous improvement in guest satisfaction.

  • Communicates and works collaboratively with all other hotel departments to ensure well-rounded guest experiences.

  • Serves as a central communications point during emergency/crisis situations.

  • Ensures staff are trained on upselling techniques both for Rooms and all other hotel facilities in order to contribute to the maximisation of the hotel's revenue.

  • Performs other duties as required.



Minimum of 2 years in a Supervisory role at Reception desk / within the Front Office department.


  • Speaks and writes fluently in Bulgarian and English

  • Another language will be a preference

  • Good communication skills

  • Stress resistant

  • Hospitable

  • Service minded

  • Eye for details

A valid work permit for a European country is required.

In return for your hard work, you can look forward to a benefits package including hotel discounts worldwide! What’s more, because your career will be as unique as you are, we will give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you will also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we will make sure you will have room to be yourself.

Job: Reception

Location: BGR-Sofia

Requisition ID: SOF000007