Cargill Junior International HR Specialist with German language in Sofia, Bulgaria

Junior International HR Specialist with German language

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

Description

Position Purpose:

The role serves internal clients, such as employees and managers. It is the front-contact-line for Global HR Solutions based in Sofia, liaising between various clients and business entities. The position is dedicated to a country or a set of countries. The postion is in charge of responding to employees/ managers inquiries and questions regarding HR products and services which the organization provides and processing their first-line queries, as well as performing the regular activities related to the employee life-cycle. The incumbent will perform her/ his duties predominantly by email, phone and in certain cases Skype-for-Business in the service center.

The position will:

  • execute HR administrative operational activities related to employee onboarding, contract management, data management, benefits, time & attendance (T&A), learning and development (L&D), and other HR services

  • operate both a computer and a telephone system (via email, chat, ticketing tool, etc.) simultaneously and will answer incoming inquiries from clients, troubleshoot problems and provide information

This position will add value as a first contact line for HR processes that are delivered in the service center through strong administrative, organizational, technical and communication skills. She/ He will lead / be associated to various process improvement projects.

Principal Accountabilities:

HR administration:

  • Contract management – initial and amendments

  • Benefits’ management – legally prescribed and corporate

  • Time & Attendance management

  • Employee data management – new-hires, leavers and any personal or professional lifecycle events which affect the employment

  • Various admin HR tasks when requested

  • HR country web site updates

  • Country HR communication

Inquiries’ management:

  • Respond to emails, handle clients inquiries addressed by email

  • Answer inbound calls and assist clients with particular questions

  • Research required information using available resources

  • Route queries to appropriate resource and follow up employees’ queries where necessary

  • Manage and resolve clients complaints

  • Process orders, forms and applications

  • Identify and escalate priority issues

  • Document all queries according to standard operating procedures; use Remedy Force as a standard tool for the Global HR Solutions

  • Produce queries reports and metrics (time responsiveness, ticket closure, etc.).

Qualifications

Required:

  • Completed university education, minimum bachelor degree. Versatile combinations of background would be considered a benefit.

  • Previous administrative and service environment experience would be considered as a strong advantage.

  • Excellent administration and organization skills (ability to value-add to an adequate work environment in order to optimize efficiency)

  • Excellent communication skills and stakeholder management

  • Customer service approach and customer focus

  • Attention to detail and ability to handle/ execute several tasks simultaneously

  • Problem-solving skills, proactiveness

  • Ability to deal with ambiguity, prioritize existing workload, define and seek out business opportunities

  • Excellent team player

  • Excellent English language skills both written and spoken (independent drafting)

  • Very good German

  • Proficiency in Microsoft Office Suite (Outlook, Word & Excel) experience with databases; very strong Excel proficiency will be considered a benefit.

Preferred:

  • Any completed university education might serve the purposes if backed by relevant additional qualifications to prove interest in client and administrative related sphere of professional development

  • Experience in a multinational/ multicultural environment

  • Knowledge of HR best practices

  • Experience in a customer facing/ service role

  • Exposure to HR databases and tools.

Job Human Resources

Primary Location BG-Sofia

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: SOF00794