Cargill Junior International HR Specialist with German language in Sofia, Bulgaria
Junior International HR Specialist with German language
Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 150,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.
The role serves internal clients, such as employees and managers. It is the front-contact-line for Global HR Solutions based in Sofia, liaising between various clients and business entities. The position is dedicated to a country or a set of countries. The postion is in charge of responding to employees/ managers inquiries and questions regarding HR products and services which the organization provides and processing their first-line queries, as well as performing the regular activities related to the employee life-cycle. The incumbent will perform her/ his duties predominantly by email, phone and in certain cases Skype-for-Business in the service center.
The position will:
execute HR administrative operational activities related to employee onboarding, contract management, data management, benefits, time & attendance (T&A), learning and development (L&D), and other HR services
operate both a computer and a telephone system (via email, chat, ticketing tool, etc.) simultaneously and will answer incoming inquiries from clients, troubleshoot problems and provide information
This position will add value as a first contact line for HR processes that are delivered in the service center through strong administrative, organizational, technical and communication skills. She/ He will lead / be associated to various process improvement projects.
Contract management – initial and amendments
Benefits’ management – legally prescribed and corporate
Time & Attendance management
Employee data management – new-hires, leavers and any personal or professional lifecycle events which affect the employment
Various admin HR tasks when requested
HR country web site updates
Country HR communication
Respond to emails, handle clients inquiries addressed by email
Answer inbound calls and assist clients with particular questions
Research required information using available resources
Route queries to appropriate resource and follow up employees’ queries where necessary
Manage and resolve clients complaints
Process orders, forms and applications
Identify and escalate priority issues
Document all queries according to standard operating procedures; use Remedy Force as a standard tool for the Global HR Solutions
Produce queries reports and metrics (time responsiveness, ticket closure, etc.).
Completed university education, minimum bachelor degree. Versatile combinations of background would be considered a benefit.
Previous administrative and service environment experience would be considered as a strong advantage.
Excellent administration and organization skills (ability to value-add to an adequate work environment in order to optimize efficiency)
Excellent communication skills and stakeholder management
Customer service approach and customer focus
Attention to detail and ability to handle/ execute several tasks simultaneously
Problem-solving skills, proactiveness
Ability to deal with ambiguity, prioritize existing workload, define and seek out business opportunities
Excellent team player
Excellent English language skills both written and spoken (independent drafting)
Very good German
Proficiency in Microsoft Office Suite (Outlook, Word & Excel) experience with databases; very strong Excel proficiency will be considered a benefit.
Any completed university education might serve the purposes if backed by relevant additional qualifications to prove interest in client and administrative related sphere of professional development
Experience in a multinational/ multicultural environment
Knowledge of HR best practices
Experience in a customer facing/ service role
Exposure to HR databases and tools.
Job Human Resources
Primary Location BG-Sofia
Job Type Standard
Shift Day Job
Req ID: SOF00794