Citi Securities Services Operations Officer (Maternity leave cover-fixed term) in Sofia, Bulgaria

  • Primary Location: Bulgaria,Sofiya-Grad,Sofyia

  • Education: Bachelor's Degree

  • Job Function: Transaction Processing

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17039159


Job Background/context:

Part of Operations and Technology.

Key Responsibilities:

 Inputs and verifies security transactions in the relevant Ops systems.

 Prepares and sends out settlement instructions and the respective trade information to Depositories and monitors for the timely and effective settlement of the trades.

 Ensures that all clients are timely advised about forthcoming corporate actions.

 Inputs and verifies corporate action events.

 Processes all kinds of corporate actions (shareholders’ meetings, dividend collection, coupon payment, redemption, capital increase, right issues, dematerialization of securities, etc).

 Responsible for client invoicing: books (inputs and verifies) custody fees; sends out custody fees invoices to clients; monitors and books payments of custody fees invoices.

 Handles Tax Issues related to clients’ securities: advises client of possible tax due in case of income realized from securities transactions; ensures payments to the tax office all taxes due according to the local legislation by request of the client. Processes relief at source/tax reclaim/appeals..

 Replies to customers' queries related to settlement of trades, tax issues, corporate actions, billing matters, etc.

 Updates the relevant registers and reconciles suspense accounts owned by SSO department

 Performs daily monitoring and reconciliation of all incoming and outgoing instructions between the corresponding systems.

 Sends instructions to relevant operational departments for the purpose of static data capture in relevant Ops systems.

 Provide excellent service, pro-actively identify potential problems and resolve within capacity, any occurring issues

 Ensure timely and accurate settlement of all client trade instructions and corporate actions activity for Citi clients

 Co-ordinate with other departments as required to address customer questions, resolve occurring issues and take proactive action aiming to continuously improve service and work output

 Apply controls as per the local regulations, Citi policies and procedures.

 Communicate with other banks or authorities in case of need.

 Participate in projects as per supervisor requirements and guidelines.


 High impact on customer, product and risk responsibilities and moderate influence on delivery responsibilities.

Key Relationships:

 Support Teams

 Branch Teams

 with external market participants/CDAD/BNB


Knowledge and Skills:

 Knowledge of the securities service product.

 Market knowledge and understanding.

 Good communication skills.

 Team Player.


 General banking knowledge

 Fluent English


 University degree