Citi Securities Services Operations Officer (Maternity leave cover-fixed term) in Sofia, Bulgaria
Primary Location: Bulgaria,Sofiya-Grad,Sofyia
Education: Bachelor's Degree
Job Function: Transaction Processing
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 17039159
Part of Operations and Technology.
Inputs and verifies security transactions in the relevant Ops systems.
Prepares and sends out settlement instructions and the respective trade information to Depositories and monitors for the timely and effective settlement of the trades.
Ensures that all clients are timely advised about forthcoming corporate actions.
Inputs and verifies corporate action events.
Processes all kinds of corporate actions (shareholders’ meetings, dividend collection, coupon payment, redemption, capital increase, right issues, dematerialization of securities, etc).
Responsible for client invoicing: books (inputs and verifies) custody fees; sends out custody fees invoices to clients; monitors and books payments of custody fees invoices.
Handles Tax Issues related to clients’ securities: advises client of possible tax due in case of income realized from securities transactions; ensures payments to the tax office all taxes due according to the local legislation by request of the client. Processes relief at source/tax reclaim/appeals..
Replies to customers' queries related to settlement of trades, tax issues, corporate actions, billing matters, etc.
Updates the relevant registers and reconciles suspense accounts owned by SSO department
Performs daily monitoring and reconciliation of all incoming and outgoing instructions between the corresponding systems.
Sends instructions to relevant operational departments for the purpose of static data capture in relevant Ops systems.
Provide excellent service, pro-actively identify potential problems and resolve within capacity, any occurring issues
Ensure timely and accurate settlement of all client trade instructions and corporate actions activity for Citi clients
Co-ordinate with other departments as required to address customer questions, resolve occurring issues and take proactive action aiming to continuously improve service and work output
Apply controls as per the local regulations, Citi policies and procedures.
Communicate with other banks or authorities in case of need.
Participate in projects as per supervisor requirements and guidelines.
High impact on customer, product and risk responsibilities and moderate influence on delivery responsibilities.
with external market participants/CDAD/BNB
Knowledge and Skills:
Knowledge of the securities service product.
Market knowledge and understanding.
Good communication skills.
General banking knowledge