Sutherland Global Services Manager - Consultant Learning Services in Sofia Bulgaria, Bulgaria

Sutherland Global Services is seeking an analytical and strategic-thinking person to join us as Manager of Training Operations. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

  • Responsible for the throughput & New Hire Attrition – as deemed by the upstream processes – 0 – through end of Nesting + 30 days (varying degrees of accountability).

  • Coach & Develop training specialist in their core competencies. Observe class, nesting & BQM delivery and lead coach sessions for the group.

  • Proactively engages and manages the Client and service delivery relationship.

  • Partners with Service Delivery/Quality to determine needs and gaps within the program

  • Conducts & leads detailed gaps & needs analysis and post-training assessment initiatives for the program.

  • Proactively seeks to improve Training Delivery for the site via content, context & curriculum analysis. Uses other acceptable ISD/Improvement Methodologies as applicable..

  • Collate, audit and report out all client related billable/non-billable reports and any and every other reporting requirements – via MIS Analyst/Coordinator (by client)

  • Ensures consistency & compliance to all CLS mandated tools, & reporting guidelines for MIS

  • Ensures the tracking & assessment of the key performance indicators, including attrition & 30-60-90 days performance post nesting for each wave.

  • Perform other related duties and assignments as required and as assigned by supervisor or manager.

  • Four year college degree and/or equivalent work experience

  • Minimum of six months supervisory/leadership experience required in Training or Service Delivery

  • Prefered minimum of one year classroom training experience

  • Preferred Training or Facilitation Certification - ASTD or DDI.

  • Strong understanding and application of Adult Learning Theories

  • Ability to determine the best course of action for a variety of customer issues in a time-sensitive environment

Strong facilitation, training, and presentation skills

Req ID: 2017-33190

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