Hewlett Packard Enterprise Company Business Operations Specialist in Sofia, Bulgaria

Business Operations Specialist

Job Description:

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Our Shared Services Center supports our internal and external customers and service delivery partners to achieve their business objectives through diverse high-quality services. We provide portfolio diversity and flexible service offering, proactive marketing growth strategy and innovative IT solutions.

Job scope/summary:

The Business Operations Specialist in Shared Services Center supports the GSD organization to meet its KPIs by providing advanced reports, data analysis and by participating in improvement initiatives. Develops expertise and practical knowledge of applications within business environment.

Job specifics/responsibilities:

  • Generates, maintains and distributes reports, scorecards, KPIs, etc. in different formats e.g. Excel, PowerPoint, Access etc.

  • Provides analysis of operations’ trends and generates advanced root cause analysis in case of performance not meeting the targets

  • Supports quality improvement projects aiming at improving operational excellence and cost efficiency

  • Designs and develops advanced reporting, analytical solutions and tools based on Excel, MS SharePoint etc.

  • Gives recommendations based on analyzed data on how to progress, optimize or evolve internal business processes

  • Collaborates closely with business process owners/ leads/ managers on WW, EMEA, GEO level, etc. to define requirements for reporting and analysis

  • Employs very good technical knowledge in database design to optimize reporting and analysis

  • Provides advanced data quality control

  • Supports process standardization and documentation

  • Maintains and facilitates an Operational Excellence Framework of respective country/geography

Key deliverables/accountabilities:

  • HPE procedures/policies are strictly followed

  • Labor legislation is strictly adhered

  • Reporting is provided according to deadlines

  • Improvement recommendations are addressed on time and to right audience

  • Corrective actions are driven accordingly to defined timelines

  • Trends in KPI’s are clearly defined and presented

Education (degree) and professional experience required:

  • Bachelor degree or equivalent

  • At least 1,5 years in support role or in similar roles/businesses

  • Experience in operational excellence and customer satisfaction analysis is a plus

  • Participating in improvement projects or leading optimization initiatives

Other requirements:

  • Fluent in verbal and written English

  • Second foreign language is an advantage

Personal skills and qualities:

  • Detail oriented person – ability to check the accuracy of large amounts of data

  • Ability to work with multiple priorities – multi-tasking

  • Excellent organization skills and experience to work with tight deadlines

  • Strong analytical skills

  • Negotiation skills

  • Team player

  • Proactive and result driven attitude

  • Excellent communication skills

  • Good presentation skills

  • Exercises independent judgment within defined parameters

  • Ability to operate effectively within a virtual (cross-cultural) environment

Technical skills (procedures and documents the employee has to be acquainted with):

  • MS Office Advanced (Excel, PowerPoint, etc.)

  • Macro creation and VBA skills

  • MS SharePoint skills

  • MS Access and MS Visio skills is an advantage

  • SQL programming skills is an advantage

  • ITIL v3 Foundations is an advantage

  • What we Offer?

  • We offer a challenging role including:

  • Continuous technical training and certification opportunities

  • Great opportunity for professional development in the IT field

  • Flexible working time

  • Part of a team that has established itself as a preferred partner for Hi-tech Services & Support throughout EMEA

  • Competitive remuneration package

  • Medical insurance

  • 4 days additional paid leave (total: 24 days)

  • Food vouchers

  • Opportunity to use free HPE parking

  • Life insurance

  • Wellness program

  • HPE badge program including various discounts for products and services

  • Work-life balance program including free legal, financial and psychological consultation

Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply — we are eager to learn more about you! If you know a friend who may be a fit for the job please refer them. Please submit your application in English. Only shortlisted candidates will be contacted.

This is to inform you that Hewlett Packard Enterprise GDBC EOOD (HPE) is registered as an administrator of personal data to the Commission for Data Protection. Some of the information that you provide voluntarily is personal information and falls under the special protection regime under the Law on Personal Data Protection. The personal data provided by you will be processed for the purposes of the selection process as well as for the realization of the legitimate interests of the data controller in respect of any future contract of employment. HPE takes the responsibility to handle, use and store your personal data, ensuring its protection in secret from the third parties. We inform you and you agree that HPE may provide your personal data to government, municipal institutions, banks, companies, corporate bodies and individuals, where such obligation exists under a special legal provision, where it is necessary for realization of your rights and legal interests as a participant in the selection process, and when it is necessary to realize the legitimate rights and interests of HPE. HPE can provide your personal information to corporate bodies and individuals who are assigned to actions and activities relating to the selection process and in respect of any future contract of employment.




Job Level:


Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

Hewlett Packard Enterprise

Technology innovation that fosters business transformation.

We Are In the Acceleration Business

We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.

Standards of business conduct (SBC):

The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.

Read more about how we win the right way.

Equal Opportunity Employer (EEO):

Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

Please click here: Equal Employment Opportunity.

If you’d like more information about your EEO right as an applicant under the law, please click here: Equal Employment Opportunity is the Law

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Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail globaltalentacquisition@hpe.com.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.