Hewlett Packard Enterprise Company Deployment Project Specialist in Sofia, Bulgaria
Deployment Project Specialist
Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.
The Sofia Installation Team is currently supporting 19 countries in EMEA region by providing End to End Project Management for non-complex installation projects and also administrative support to the country project managers for complex installation projects
The Deployment Project Specialist (DPS) is responsible for effective and timely coordination of value products installation for HPE global customers. The coordination is provided remotely in a pro-active manner using dedicated software tools such as Plato, OPT, SFDC in connection to technologies such as Server, Storage and Networking coordination. The DPS takes place in E2E deployment for Non-Complex installations.
Handling installation requests with HPE orders in a proactive manner and in a reactive manner.
He/ she ensures correctness of installation delivery address and correct contact person with corresponding contact details availability by checking with Order Management (OM), Sales Representative or end customer in the local language.
Ensure data validity and completeness.
Cross check that no installation service is missing for a product in the order.
Help to manage services sold via HPE partners (wholesalers and resellers) as stock orders.
Retrieve and monitor system delivery date.
Set the installation date as agreed with customer.
Monitor case delivery and take necessary actions to ensure timely completion.
Get System Installation Report (SIR) signed by customer and communicate it to the appropriate organization.
For Non-Complex installations: organize E2E deployment of services – contact the customer via mail/phone to confirm address details and order content (HW and service); schedule an installation date; monitor installation progress; get feedback from customer when installation is completed.
Track daily activities in Sales Force
High School/Bachelor degree or similar
Previous experience from remote service delivery is a plus.
Technical background would be an advantage.
Fluent in English spoken and written
Second language such as German and French will be considered an advantage
Rigorous and methodological
Demonstrate ownership in face of unexpected obstacles.
Project Management Approach
Communication soft skills
Open to change and quality culture (raising opportunities for process improvement)
Capable to gain in depth knowledge and effectively use the HPE tools required for the job.
Committed to result and ability to operate well in a multicultural environment
Good knowledge of MS office suite: Outlook, Word, Excel
Basic HW technical skills is nice to have
Willing and capable to learn HPE server and storage products and service offering
We offer a challenging role including:
Continuous technical training and certification opportunities
Great opportunity for professional development in the IT field
Flexible working time
Part of a team that has established itself as a preferred partner for Hi-tech Services & Support throughout EMEA
Competitive remuneration package
4 days additional paid leave (total: 24 days)
Opportunity to use free HPE parking
HPE badge program including various discounts for products and services
Work-life balance program including free legal, financial and psychological consultation
Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply — we are eager to learn more about you! If you know a friend who may be a fit for the job please refer them. Please submit your application in English. Only shortlisted candidates will be contacted.
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