VMware Manager, Site Reliability in Sofia, Bulgaria

The Global Services Digital Platform organization is looking for an experienced, hands-on technical manager to lead and grow the Site Reliability Engineering function for the platform. The right person for this role will bring a software engineering perspective to delivering quality operations at scale, driving automation in every aspect of the job.


  • Ensuring the operational scalability, stability and quality of the GS Digital Platform, including managing 24/7 pager duty coverage within the team for critical systems

  • Partnership with feature development teams, including influence and contribution to product design, establishing requirements and enabling the teams to understand and plan for operational needs

  • Grow and mentor a team of engineers, building their talents and exposing them to new challenges and experiences

  • Build great software to increase our manageability and visibility into the platform and automate anything and everything

  • High levels of oversight and consultation on production go-live processes and mechanisms, balancing the need to move iterative features rapidly to customers with our quality and customer satisfaction metrics

  • Lead the post-mortem process, finding root causes and driving lessons learned back into the organization

  • Provide expertise in building and running a large-scale, software platform with emphasis on performance and capacity


  • ‚Äč10+ years combined experience with both software development and system administration/operations

  • 3+ years managing teams with responsibility for Site Reliability functions of scalable software platforms, with emphasis on a software-driven approach to operations

  • Strong experience designing, analyzing and troubleshooting scalable distributed systems

  • Experience with infrastructure and administration, such as Linux/Windows system internals and network routing/topologies

  • Experience designing and deploying software using cloud services, particularly Cloud Foundry

  • Proven ability to recruit, grow and mentor a high-performing engineering team

  • Ability to communicate complex issues and solutions directly and concisely to all levels of the organization, including executive management and individual engineers

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.