Hewlett Packard Enterprise Company Team Manager in Sofia, Bulgaria

Team Manager

Job Description:

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.The customer is at the center of everything we do in Customer Solution Center Sofia. From Warranty to high availability Datacenter wide contracts, we support our customers and help them accelerate their business. Our award-winning centers support 18 languages in more than 100 countries, ensuring our customers always have the support they need. Our focus on the customer, coupled with our drive for the highest quality and constant innovation, create a center where we can build Customers for Life.

The Team Manager is responsible for the management, development and motivation of a team, ensuring each member adheres to all processes, work instructions and polices. Ensures the team performs and achieves the specific targets, according to the relevant Business Scorecard.

She/he manages customer exceptions to ensure service requests are resolved in a timely manner. Interfaces with managers and other functions within and outside HP with reference to customer issues and escalations.

Job specifics/responsibilities:

  • Be the first point of contact for the team members (for escalations, approvals, exceptions);

  • Distributes and controls workload among team members;

  • Plans, directs and monitors operational activities of team members and creates/maintains respective schedules (daily, weekly, monthly, and quarterly);

  • Communicates with other teams, operations or management;

  • Motivates people to perform, using rewards and recognition of good practices/performance and taking corrective actions towards bad practices/performance;

  • Suggests processes improvement

Requirements:

  • Bachelor/Master degree or equivalent experience

  • 3 years of professional experience on relevant position

  • Excellent Language skills in English and German

  • Excellent analytical and problem solving skills

  • Excellent communication skills

  • Initiative and creative

  • Planning and organizational skills

  • Ability to work under pressure

  • Ability to work with business processes

  • Experienced user of MS Office Tools

We offer a challenging role including:

  • Continuous learning and technical training opportunities

  • Great opportunity for professional development in the IT field

  • Part in a team that has established itself as a preferred partner for Hi-tech

  • Services & Support throughout EMEA

  • Possibility of flexible work arrangement after the first year of service

  • Competitive remuneration package

  • Medical insurance

  • 4 days additional paid leave (total:24 days)

  • Food vouchers

  • Opportunity to use free HPE bus / parking

  • Life insurance

  • Sport Cards

  • HPE badge program including various discounts for products and services

  • Work-life balance program including free legal, financial and psychological consultations

If you find yourself suitable, please, don`t hesitate to send us your application in English.Only shortlisted candidates will be contacted. .This is to inform you that Hewlett Packard Enterprise GDBC EOOD (HPE) is registered as an administrator of personal data to the Commission for Data Protection. Some of the information that you provide voluntarily is personal information and falls under the special protection regime under the Law on Personal Data Protection. The personal data provided by you will be processed for the purposes of the selection process as well as for the realization of the legitimate interests of the data controller in respect of any future contract of employment. HPE takes the responsibility to handle, use and store your personal data, ensuring its protection in secret from the third parties. We inform you and you agree that HPE may provide your personal data to government, municipal institutions, banks, companies, corporate bodies and individuals, where such obligation exists under a special legal provision, where it is necessary for realization of your rights and legal interests as a participant in the selection process, and when it is necessary to realize the legitimate rights and interests of HPE. HPE can provide your personal information to corporate bodies and individuals who are assigned to actions and activities relating to the selection process and in respect of any future contract of employment.

Job:

Services

Job Level:

Supervisor_2

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

Hewlett Packard Enterprise

Technology innovation that fosters business transformation.

We Are In the Acceleration Business

We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.

Standards of business conduct (SBC):

The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.

Read more about how we win the right way.

Equal Opportunity Employer (EEO):

Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

Please click here: Equal Employment Opportunity.

If you’d like more information about your EEO right as an applicant under the law, please click here: Equal Employment Opportunity is the Law

Equal Employment Opportunity is the Law - Supplement

Accessibility

Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail globaltalentacquisition@hpe.com.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.