Hewlett Packard Enterprise Company Team Manager in Sofia, Bulgaria
Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.The customer is at the center of everything we do in Customer Solution Center Sofia. From Warranty to high availability Datacenter wide contracts, we support our customers and help them accelerate their business. Our award-winning centers support 18 languages in more than 100 countries, ensuring our customers always have the support they need. Our focus on the customer, coupled with our drive for the highest quality and constant innovation, create a center where we can build Customers for Life.
The Team Manager is responsible for the management, development and motivation of a team, ensuring each member adheres to all processes, work instructions and polices. Ensures the team performs and achieves the specific targets, according to the relevant Business Scorecard.
She/he manages customer exceptions to ensure service requests are resolved in a timely manner. Interfaces with managers and other functions within and outside HP with reference to customer issues and escalations.
Be the first point of contact for the team members (for escalations, approvals, exceptions);
Distributes and controls workload among team members;
Plans, directs and monitors operational activities of team members and creates/maintains respective schedules (daily, weekly, monthly, and quarterly);
Communicates with other teams, operations or management;
Motivates people to perform, using rewards and recognition of good practices/performance and taking corrective actions towards bad practices/performance;
Suggests processes improvement
Bachelor/Master degree or equivalent experience
3 years of professional experience on relevant position
Excellent Language skills in English and German
Excellent analytical and problem solving skills
Excellent communication skills
Initiative and creative
Planning and organizational skills
Ability to work under pressure
Ability to work with business processes
Experienced user of MS Office Tools
We offer a challenging role including:
Continuous learning and technical training opportunities
Great opportunity for professional development in the IT field
Part in a team that has established itself as a preferred partner for Hi-tech
Services & Support throughout EMEA
Possibility of flexible work arrangement after the first year of service
Competitive remuneration package
4 days additional paid leave (total:24 days)
Opportunity to use free HPE bus / parking
HPE badge program including various discounts for products and services
Work-life balance program including free legal, financial and psychological consultations
If you find yourself suitable, please, don`t hesitate to send us your application in English.Only shortlisted candidates will be contacted. .This is to inform you that Hewlett Packard Enterprise GDBC EOOD (HPE) is registered as an administrator of personal data to the Commission for Data Protection. Some of the information that you provide voluntarily is personal information and falls under the special protection regime under the Law on Personal Data Protection. The personal data provided by you will be processed for the purposes of the selection process as well as for the realization of the legitimate interests of the data controller in respect of any future contract of employment. HPE takes the responsibility to handle, use and store your personal data, ensuring its protection in secret from the third parties. We inform you and you agree that HPE may provide your personal data to government, municipal institutions, banks, companies, corporate bodies and individuals, where such obligation exists under a special legal provision, where it is necessary for realization of your rights and legal interests as a participant in the selection process, and when it is necessary to realize the legitimate rights and interests of HPE. HPE can provide your personal information to corporate bodies and individuals who are assigned to actions and activities relating to the selection process and in respect of any future contract of employment.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
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Hewlett Packard Enterprise
Technology innovation that fosters business transformation.
We Are In the Acceleration Business
We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.
Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.
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